GERS Retail Systems to Present Advanced POS during Fall International Home Furnishings Market

Furniture World Magazine

GERS Retail Systems, a leading supplier of business solutions for the home furnishings industry, will premiere the latest version of its retail offerings here during the Fall International Home Furnishings Market, October 17-24. GERS will present Customer1 version 1.0.3, its enhanced, stand-alone, “point-of-service” solution that connects customers, orders, and inventory via multiple devices and interfaces over multiple communication channels for improved customer service and ease of use. GERS will demonstrate Customer1 and other new features for its business solutions at its permanent booth on the 12th floor of the International Home Furnishings Center. Since introducing Customer1 to the home furnishings industry last spring, GERS has added new functions designed to help retailers sell more merchandise. Enhancements include a new user interface at the point of sale and open order tools that enable the retailer to capture customer information, credit card information for processing by third party vendors, and check authorization to accelerate checkout times. Version 1.0.3 also enables users to enter an open order and schedule delivery. With its new return feature, Customer1 can process even and uneven exchanges. For additional security, manager approvals can also be added to allow returns and price overrides. All new features in this version are intuitive to facilitate easier training for sales associates and faster processing at the point of sale. “We have been very aggressive with our development schedule,” said Don Vander Beke, GERS’ Executive Vice President of Marketing and Support. “With the addition of these new features, plus the easy-to-use, point-and-click format that simplifies training and use, we’re making it increasingly easy and practical for retailers to employ Customer1 to improve service to their customers and make more sales.” Representing the next generation of retail technology, GERS’ Customer1 is designed to improve the way retailers service their customers. Customer1 delivers real-time, anytime, anywhere sales, customer, and order transaction management. It also uses the familiar Windows screen format, and allows retailers to sell on any device—in the store, on the Web, or on a multitude of wireless devices. With Customer1, retailers can now use a personal digital assistant (PDA) to easily and quickly answer customers’ questions, take their information, and complete the order anywhere on the sales floor. This leads to more satisfied customers and fast, efficient service. To preview Customer1, please stop by the GERS booth (M1210) on the 12th floor of the International Home Furnishings Center during Spring Market, or visit www.gers.com and take the Customer1 Self-Guided Tour. About GERS Retail Systems: With over 28 years of experience and 300 installations worldwide, GERS Retail Systems is a leading supplier of software solutions for the retail marketplace. The GERS Electronic Retail Enterprise includes mission-critical transaction management applications for multi-channel retailing, and provides fully integrated corporate office applications for merchandise replenishment and allocation, distribution center management, and financial control. Integral to the GERS solution set are Business Intelligence applications for predictive modeling and decision support, Merchandise Planning and Allocation for increasing returns on inventory investments, and Workflow Automation applications for maximizing productivity across the enterprise. For more information, please visit www.gers.com.