Furniture.com Introduces Comprehensive Guarantee, Warranty and Service Programs

Furniture World Magazine

Furniture.com http://www.furniture.com) continues to revolutionize the way people purchase furniture by establishing a higher level of confidence in Internet shopping with the introduction of new guarantee, warranty and service programs, President and CEO Andrew L. Brooks has announced. "Consumers sometimes approach Internet shopping with uncertainty, and furniture shopping itself is typically a complex process. But it doesn't have to be. Furniture.com's innovative guarantee, warranty and service programs bring a whole new level of comfort - and enjoyment - to Internet shopping. Consumers can be sure they're guaranteed to love their new Internet-bought furniture upon delivery now - - and for years to come," Brooks said. "Furniture.com's new, comprehensive guarantee, warranty and service programs provide consumers with the ability to return, exchange, repair and protect any Furniture.com purchase - for an unprecedented level of buying confidence," Brooks said. Furniture.com's new programs include: Furniture.com's Free Unconditional Satisfaction Guarantee Program gives customers a full week to live with and evaluate their new furniture. If unhappy for any reason, customers may return it at no-charge for full credit. There are no restocking, handling or return charges. Customers can even keep their original purchase until the replacement item arrives. Furniture.com's Free Warranty Protection Program protects consumers against all manufacturer defects. Furniture.com will repair or replace damaged or defective items at no cost. The warranty includes Furniture.com's entire line of casegoods, leather and fabric sofas and chairs, outdoor furniture, lighting, rugs, bedding and accessories. This warranty is a base coverage, and Furniture.com will honor any manufacturer's warranties that go beyond their standard. Furniture.com's optional Guardsman Protection Program, available May 1, at a one-time cost of just: $199.00, protects against accidents for five full years - including punctures, spillage, pet fluids, and food and beverage stains - with no extra cost for repairs to fabrics, finishes and construction. Furniture.com's Nationwide Service Program provides repairs, if needed, through 600 FurnitureMedic locations. FurnitureMedic is a nationwide network of professionals dedicated to diagnosing and repairing fine furniture. "At Furniture.com, we've created an entirely new consumer shopping experience based on personalization, customer service and total satisfaction," Brooks said. "We offer the most customizable shopping experience in the industry, the largest selection of home furnishings on the Internet, free Red Carpet Delivery and in-home set-up, live Design Consultant assistance, a unique Personal Shopper service and now, our new unconditional customer satisfaction programs. We've created a whole new way to buy furniture and have raised the bar overall for Internet shopping."