Nationwide Furniture and Mattress Warehouse Partner with ServiceCheck To Provide Customer Feedback

Furniture World Magazine

Nationwide Furniture and Mattress Warehouse (NWFI) has selected ServiceCheck to handle their customer feedback function. From their Atlanta headquarters, ServiceCheck will provide live answer telephone hot line services to NWFI’s customers… a unique point of difference versus the use of recorded messages or voice mail. During normal business hours, NWFI’s customers will always be greeted by a live operator who will listen and respond to questions or suggestions. Mr. Steve Glucksman, CEO of NWFI commented “It must always be the goal of our employees to handle any and all feedback opportunities in a manner that reflects the respect we have for our customers. ServiceCheck gives us the opportunity to learn about our customer feedback quickly so we can respond to their needs and concerns immediately.” Nationwide Furniture and Mattress Warehouse (NWFI) is a leading distributor of affordable and high-value furniture with stores throughout the US. ServiceCheck has been in the “live answer” customer feedback and retention business for over 18 years, and works with many national and regional retailers across North America.