How to Invite, Incite and Ignite Employee Performance

Furniture World Magazine

By Jay Forte Your furniture store team’s performance is just average; they do just enough to get by. Customers don’t excite them. Their work doesn’t excite them. They have to be constantly watched, even to do the basics. You are afraid to travel and leave them on their own. You catch them playing on the computer and hear talk of what other jobs are paying. Achieving performance and financial targets is a constant struggle. Sound the alarm … you are suffering from smoldering employees; they have the embers of performance, but no fire. Are you the problem? Are the employees the problem? How can you ignite these embers into a fire of passionate performance? Today, employees change jobs every 18-36 months. As you read this, more than half of your employees are job hunting, some actively, some passively. Statistics by the Gallup Organization indicate approximately 60 percent of your employees do just enough at work not to be fired; only 20 percent actually come to work committed to make a difference. By 2012, it is expected that the number of jobs will outnumber the available employees by close to 10 million. In the next five years, 20 percent of the U.S.’s largest corporations will lose 40 percent of their top talent to retirement. This creates a workplace that is poised for an all-out war for talent. There are tough roads ahead, but not all is doom and gloom. These statistics mostly indicate employees perform at average levels because they are bored and unhappy at work. That makes this more of a management than employee issue; it will take a change in management thinking and behavior to re-activate and re-ignite the fires of performance in today’s workforce. When our workplace changed from the industrial age of making things to today’s intellectual age of providing service, it significantly changed what we want and need from our employees. In the past, we needed manpower and horsepower to run machinery and manufacture products. But as manufacturing moved offshore, we moved from horsepower to brainpower. Thinking and knowledge now drive results. “One-size-fits-all” jobs no longer exist; thinking is personal and not all employees think the same way. We must start to align the way employees think with the thinking needed in their jobs to activate their passion, interest, emotion, and performance. When we do, employees become more engaged and passionate about what they do and perform at exceptional levels; boredom and discontentment in the workplace disappear. Today, management must inspire and engage employees to ignite their passions and emotions; command-and-control is out. It is important to connect with employees to know and understand them, in order to help them perform at their best level. Management must relearn how to engage employees or be prepared for high turnover and a daily struggle for performance. Consider these five steps to fire up your employees and smoke your competition: 1. Create an employee-focused (workplace) culture. This workplace culture openly appreciates, values and develops employees, attracts and retains the best candidates. A workplace culture that is employee-focused includes: sharing a powerful mission, vision and goals, implementing a competent, talent-based hiring process, compensating employees fairly, offering achievable incentive plans, providing recurring skill and career development and creating a culture of open participation and contribution. Employees get fired up working for an organization that is publicly focused on their value and their success. 2. Hire and promote based on talents. Talents manifest themselves differently in each employee; any employee is not a good fit for any job. Employees are fired up about jobs whose thinking and performance requirements match their talents and passions. The closer they are matched, the more passionate performance happens. Start with Tom Rath’s Strengthsfinder 2.0 to learn the language of talents. Then summarize talent by employee and talent by each role in the organization. Match talents needed with the talents of the employees for the best performance. Realign employees as needed. Only those that are excited about their work (because it matches their talents and passions) will be fired up to perform. 3. With the right employees in the right roles, now define performance expectations. Studies show employees are more excited about performance when they know what is expected and create the plan to achieve them. This personalizes each role, takes advantage of their talents and encourages employees to own their performance. Employees are fired up when they have a voice, are made to feel competent, and can control their performance. 4. Build a strong personal manager connection though recurring performance feedback. Act as a coach and educator; encourage employees to continually improve their skills to achieve their performance expectations. The more contact you have with employees in a positive and supportive way, the stronger the personal connection. This connection is the core of millennial management; employees are loyal to managers who know them, care about them and spend time helping them improve. 5. Host recurring “Career Conversations.” Employees respond to a compelling personal vision of the future. To keep employees excited about performance, host “Career Conversations” or development discussions several times a year. Discuss the employee’s talents and interests in conjunction with the needs and direction of the organization. This insures a viable plan as it blends the needs of the organization with the talents, interests and goals of the employees. Allowing employees a voice in the development process is one of the most significant ways to fire up an employee. The world has changed; it is time to write a new story. This one has to be bolder, more engaging and feature the employee. Employees are the brains and heart, the knowledge and emotions, the actions and passion of the organization. This powerful new organizational asset must be well understood to be well managed. Many of today’s managers misunderstand the performance power of this asset, and never ignite its potential. Exceptional employee performance starts with great management. Engage and inspire them. Listen to and care about them. Fire them up! And in return, they will smoke your competition. ABOUT THE AUTHOR: Jay Forte is a powerful performance speaker, consultant and founder of Humanetrics, LLC. He applies years of research, along with his training as a CPA, in his work with managers who want to be more successful in activating and inspiring exceptional employee performance. Renowned for producing results, Jay is working on the forthcoming book, "Sparks! Fire Up Your Employees and Smoke Your Competition; Invite, Incite and Ignite Performance." For information on keynotes, speaking, consulting or to see the daily "BLOGucation," visit: www.humanetricsllc.com or www.FireUpYourEmployees.com or call: 401-338-3505.